Important Information Regarding COVID-19
Virtual and In-Office Consultations Available
We are open Monday through Friday. We will continue to see patients on an emergency and case-by-case basis if they are not showing symptoms such as fever, persistent coughing, or shortness of breath, per the ADA guidelines. Please call our office at Winter Haven Oral Surgery Phone Number 863-294-7648 to schedule your evaluation.
Please be understanding with our new check-in procedures as they are in place for your safety and the safety of our community:
- Your temperature will be taken at check-in. Anyone with a temperature of 100.4 or higher, will be rescheduled.
- Anyone who has any signs or symptoms of COVID-19, or has traveled recently by air, bus, or boat, will be rescheduled.
- We are only allowing our patients inside our lobby.
- If you are a parent bringing your child, please only bring the child with the scheduled appointment, only one parent or guardian will be allowed in the lobby.
In recognition of ongoing news reports and the continued spread of the COVID-19 virus, we realize our patients have questions. As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Our practice strictly adheres to and exceeds the standards for infection control by wearing personal protective gear, using hospital-grade disinfectants, practicing the latest sterilization protocols, utilizing single-use disposable materials, and more. Every effort we have in place is to ensure the safety of our patients and staff. We want you to know that we are monitoring this situation very closely, and we will keep you updated regularly.
Currently We Are:
- Doing telephone medical screenings for post op appointments.
- Committed to treating people in pain and with dental infection to alleviate the burden that dental emergencies would place on hospitals and emergency departments.
- Scheduling elective procedures.
- Providing emergency dental care for our patients.
- Waiving fees for cancellations.
- Limiting number of people in lobby area by restricting companions with patients.
As the spread of COVID-19 continues in our state, we have received a few questions from our patients:
Is it dangerous to seek dental care during a pandemic?
We assure you that our office is adhering to the recommendations and guidelines provided by the CDC, ADA, AAOMS, Florida Department of Health, and WHO; to provide you with safe and compassionate care. We will keep you updated should your access to dental care be interrupted due to an inability to safely render our services.
What precautions are we taking to prevent the spread of infection?
Even before COVID-19, infection control in our office was and is paramount for the safety of our patients and our team. Winter Haven Oral Surgery has always followed strict infection control measures put forth by the Centers for Disease Control and Prevention, the American Dental Association, and the American Association of Oral and Maxillofacial Surgeons.
Winter Haven Oral Surgery is taking extra precautions during this time to provide a safe environment for all procedures:
- We have communicated to our staff the need to stay home if they show symptoms such as coughing, sneezing, and trouble breathing.
- We’ve implemented a new check-in procedure that screens patients for COVID-19 symptoms or possible exposure. The screening process is done two times before the patient enters our office – when the patient books their appointment, and once they arrive at our office.
- We have increased time between appointments to allow extra time to fully sanitize the room between patients, and decrease the number of patients in the lobby at a time.
- We are requesting that only our patients come into the lobby, unless they are a minor – then only one parent or guardian may accompany them inside the lobby.
Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly and/or immunocompromised appear to be the most at risk of a severe infection. To ensure your health and safety, and the health and safety of everyone at our practice, please reschedule your appointment if you or a member of your household has a cough, fever, and/or flu-like symptoms. In addition, please reschedule your appointment if you have traveled to any areas within the past 14 days that are at high risk for contracting the coronavirus.
We thank you in advance and extend our gratitude for your understanding and cooperation. Together, we can help keep everyone as safe and healthy as possible. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.
For further information, including measures to keep yourself healthy, visit the following links: